Customer Complaint Management - The Paradigm II customer complaint module can be used to manage all forms of customer complaints ranging from internal and external supplier/product/service complaints to IT Help Desk support issues. Gain the ability to track and control your customer complaints both in-house and around the world. Forms can be customized to fully integrate with your existing processes and data can be exported to external reporting utilities for custom analysis.
The
Paradigm II customer complaint module offers the following features:
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Logging and
tracking of all customer complaints.
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Notification
for responsible personnel at each step of the issue's investigation
and resolution.
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Notification
and escalation of overdue Action Items.
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E-mail distribution
of notifications.
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Priority notification
for urgent matters.
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Searching capabilities.
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Comprehensive
reporting and exporting of data.
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Enterprise-wide
availability to designated personnel.
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Scheduled follow-up
notifications to ensure ongoing improvement of processes.
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